If an expense is denied, the reason is always shown in red.
To view it:
- Scroll to Expense Status at the bottom of your dashboard
- Click the red Not Approved message
- You’ll be taken directly to the expense, where the issue is explained and can be fixed
Common reasons reimbursements are denied
Below are the most common categories of issues. In nearly all cases, the expense can be corrected and resubmitted.
Receipt issues
- No receipt provided
- Receipt doesn’t show the amount paid
- Receipt doesn’t show the date of service
- Receipt doesn’t clearly show what service was provided
- Multiple expenses submitted on one receipt (each expense must be submitted separately)
Amount or date mismatches
- Amount entered doesn’t match the receipt
- Date of service doesn’t match the receipt
- Coverage month or year doesn’t match the receipt (premiums)
- Date of service is outside your plan’s eligible expense dates
Insurance premium issues
- Expense is marked as a premium but isn’t actually a premium
- Expense is not marked as a premium but should be
- Premium month doesn’t match the receipt
- Premium submitted for multiple months instead of one month at a time
- Taxable premiums are not eligible under your plan
Eligibility issues
- Expense is not eligible under IRS §213(d)
- Expense is not eligible under your specific HRA plan
- A Letter of Medical Necessity is required but not provided
- Expense was already submitted (duplicate entry)
What to do next
Most denials are simple fixes:
- Update the amount, date, or coverage month
- Upload a clearer or correct receipt
- Resubmit the expense with the correct classification
Once corrected, resubmit the expense and it will be reviewed again.
If you’re unsure what to change, clicking the red denial message will always tell you exactly what’s needed.
